Tales from the Other Side: Confessions of an Offshore Resource

After the acquisition of a company with offices in New York, I pestered my company outrageously until they got fed up and finally relented – they agreed to send me to the US.

To ease the transition, I chose to move onto a project which would allow me to start working in London and continue on the same team after I had moved to New York.

In the extreme over-excitement that followed my relocation, it took me a little while to realise that effectively I was an offshore resource, no different really from any of our Indian test team, and the team needed to manage this appropriately.

I learnt a number of lessons whilst playing this game. Some of these points are also valid for teams with remote resources (e.g. people working from home).

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Metrics and Incentives.

This is a great example of what happens when you try to incentivise intelligent people on very simple metrics.

They cheat.

This was well described in Freakonomics, and something Mr On Software bangs on about regularly. It's clear that there isn't really a good answer to the problem - actually that's not true. The answer to the problem is to have everyone working in a job they are happy in and proud of, one where they are intrinsically motivated, and give them enough information to allow them to make the correct calls when it comes to prioritising work. But I'm guessing that a large portion of the working world does not fall into this category.