Why the customer isn’t always right

Last week I went to get my hair cut (yes, sorry, this is a story about hair). I had thought long and hard about what I wanted. I researched, checked styles online, and bought a magazine so I could show my hairdresser exactly what I was after and there would be no confusion. I was determined I would not be spending that ridiculous amount of money on something I was not going to be happy with. I was even bold enough to ask for some changes to it at the end, which I have never ever had the courage to do before.

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